Last Updated: May 16, 2025

At Nitro Studios, we strive to ensure your satisfaction with our services and courses. This Refund Policy outlines the conditions under which refunds may be requested for purchases made on our Website.

1. Course Refunds

  • Eligibility: You may request a refund for a course within 7 days of purchase, provided you have not accessed more than 20% of the course content (e.g., videos, quizzes, or downloadable materials).
  • Process: To request a refund, contact us at support@nitrostudios.ng with your order details. We will review your request and respond within 5 business days.
  • Approved Refunds: If approved, refunds will be processed to the original payment method within 10 business days. The refund amount will exclude any processing fees charged by our payment provider.

2. Service Refunds

  • Refunds for professional services are subject to the terms outlined in the service agreement or proposal signed by both parties.
  • If no specific refund terms are included in the agreement, refunds may be considered on a case-by-case basis at our discretion. Contact us at support@nitrostudios.ng to discuss your request.

3. Non-Refundable Items

  • No refunds will be issued for courses or services after the refund period has expired or if the eligibility criteria are not met.
  • Digital downloads, personalized services, or completed services are non-refundable unless otherwise stated.

4. Cancellations

  • If you cancel a service before work begins, you may be eligible for a full or partial refund, depending on the terms of the service agreement.
  • Course access cannot be canceled once granted, but you may request a refund within the 7-day period as outlined above.

5. Technical Issues

  • If you experience technical issues accessing a course, please contact us at support@nitrostudios.ng. We will work to resolve the issue promptly. If the issue cannot be resolved, we may offer a refund or course credit at our discretion.

6. Contact Us

  • For refund-related inquiries, please reach out to:
    • Email: support@nitrostudios.ng
    • Address: 94, Otiotio Road, Yenagoa, Bayelsa State.